Every order is packed by hand in Sydney and sent tracked. This is what each service costs, how long it takes, and how we handle the things that melt.
Choose your service at checkout. Every option below is tracked end to end.
Standard delivery is free on orders over $80. Express is charged whatever the order value, because it buys a faster service rather than removing the freight.
Orders placed before 12pm AEST on a business day are dispatched the same day; later orders go the next business day. Delivery timeframes start from dispatch, not from when you order, and are business days.
Orders paid by bank transfer are dispatched once funds clear.
We deliver Australia-wide. Regional and remote timeframes are longer than the metro estimates above. We do not ship internationally, and we cannot deliver to parcel lockers where an order contains aerosols or flammable liquids.
Balms, creams and lipsticks soften in transit over summer. We pack heat-sensitive orders with insulation where the forecast calls for it, but a product that arrives soft is not faulty — let it return to room temperature before use, and contact us if it does not recover.
Aerosols, nail products and high-alcohol fragrances are classed as dangerous goods and travel by road, not air. That adds time to WA, NT and far-north QLD deliveries.
Collect from 1 Jamison St, Sydney NSW 2000, Australia once we email you that the order is ready — usually within four business hours. Bring photo ID and your order number. We hold collections for 14 days, then refund the order.
You will get a tracking link when your parcel is dispatched. If nobody is home the courier leaves a card and takes the parcel to a collection point; parcels not collected are returned to us, and we will contact you to arrange redelivery at cost.
Please check your parcel on arrival. If anything is broken or leaking, photograph it before you unpack further and contact us at support@mhlcosmetic.com within 48 hours so we can send a replacement.