A small team in Sydney. We answer shade questions, order questions and ingredient questions — and we would rather you asked before you bought than returned it after.
support@mhlcosmetic.com
(+61) 426 360 197
Mon–Fri 9am–6pm, Sat 10am–4pm AEST
Sydney NSW 2000, Australia
MHL COSMETIC PTY LTD · ABN 22 677 237 295
Click & Collect orders are ready within four business hours. Bring photo ID and your order number.
Yes — that is the part worth asking about. Send a photo of your bare skin in daylight (no filter, near a window, jaw and neck in frame) along with a foundation you already wear, and we will tell you the closest depth and undertone in the range. If we get it wrong we will exchange the shade once, even if it has been swatched.
Everything is bought through authorised channels and stored below 25°C in our Sydney stockroom. Each product carries its batch code and period-after-opening symbol on the pack. Nothing is decanted, repackaged or sold past its shelf life — if you receive something with less than six months remaining, tell us and we will replace it.
Stop using it and get in touch. A reaction to an ingredient is not usually a fault in the product, so it is not a change-of-mind return — but we will check the batch, tell you exactly what is in it, report it to the brand and work out a fair outcome with you case by case.
Not for change of mind — once a product touches skin it cannot be resold safely, and that is a public-health limit rather than a way of avoiding a refund. Anything faulty, spoiled, past its date or not as described is covered by your consumer guarantees whether it is opened or not.
Not currently — we deliver Australia-wide only. Aerosols, nail products and high-alcohol fragrances travel by road rather than air, which adds time to WA, NT and far-north Queensland deliveries.
Full detail in our Shipping Policy and Returns & Refunds.