Your rights under the Australian Consumer Law come first, and nothing here reduces them. On top of those rights we offer a change-of-mind return — with the hygiene limits that cosmetics require.
You have 30 days from delivery to change your mind, provided the product is:
Once a product touches skin it cannot be resold or restocked safely, so opened cosmetics, skincare, fragrance and used tools are not eligible for a change-of-mind return. This is a public-health limit, not a way of avoiding a refund — if the product is faulty, unsafe or not what was described, the section below applies whether it is opened or not.
Return postage for a change-of-mind return is at your cost, and any delivery charge already paid is not refunded — that service was performed. Please send returns with tracking; we cannot refund a parcel that does not arrive.
Screens render colour differently, so we treat a genuine shade mismatch as more than change of mind: if a complexion product is visibly the wrong depth or undertone, contact us within 14 days of delivery and we will exchange it for another shade once, even if it has been swatched. Send a photograph in daylight so we can match you properly.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
That covers a product that arrives damaged, is past or near its expiry date, has separated or spoiled, is missing its seal, or does not match its description. Where the fault is a major failure you choose between a refund and a replacement.
You do not pay return postage for a faulty product — we send a prepaid label.
A reaction to an ingredient is not usually a fault in the product, and we cannot accept a return simply because a formula did not suit you. If you react to something you bought from us, stop using it and get in touch: we will check the batch, tell you what is in it, report it to the brand, and work out a fair outcome with you case by case.
Everything we sell is bought through authorised channels and stored below 25°C. Each product carries a batch code and a period-after-opening symbol on the pack. If you receive something with less than six months of shelf life remaining, tell us and we will replace it.
Email support@mhlcosmetic.com or call (+61) 426 360 197 with your order number and, for a fault, a short description and a photo. We will tell you whether to send it back and how, and arrange a prepaid label where one applies.
Approved refunds are made to the original payment method. Card refunds are processed within five business days of the return being received and checked, or of a fault being confirmed; how quickly the money appears then depends on your bank. Bank transfer orders are refunded to the account the payment came from.
You can cancel an order for a full refund any time before it is dispatched — contact us as early as you can, because most orders leave the same day they are placed.